The Family Support Services (FSS) team provides a bereavement telephone support service to family and friends of loved ones that have died. This telephone support line is open to all people that are bereaved in the St Albans and Harpenden area. This is a pilot project which we hope will be offered to all bereaved families within the Rennie Grove Hospice Care geographical patch. Comprehensive training specific to this role will be provided in conjunction with the Samaritans.
The role will be to supervise the Telephone Support Volunteer team members and provide support to the call handlers with individual, complex conversations. The supervisor volunteer will utilise a debrief model after each session and alert the FSS Lead/FSS Team and/or Senior Clinical Team to anything that needs to be actioned or is of concern.
For more information about this role please complete our Enquiry Form